Refund Policy

We hope you will love your Olivia & Oliver products!

In case you would like to return a product, you have 14 days to send your purchase back to us using the following steps.

  1. Please send us an email to notify us that you want to return a product.
  2. Please include the item(s) in the original packaging.
  3. Please send your return package to

    Olivia and Oliver B.V.

    Blekerstraat 1D
    2222AN Katwijk
    The Netherlands

  4. Receive your refund within 5-10 working days.


  • Please indicate in email to us that you would like a refund.
  • We will refund the purchase amount within 5 to 10 business days after receiving your return via the original payment method.
  • The original purchase price for the products is refunded. Shipping costs are not credited. 
  • If your purchase was made with a discount code, you will only receive back the amount paid. The discount code is no longer valid.
  • A gift card cannot be returned or exchanged for money.


  • After receiving your complete order, you have the right to return your order within our return period of 14 days. 
  • Make sure all returned items are in the same condition as you received them, including the label attached and - if reasonably possible - in the original packaging (including any plastic cover or dust bag).
  • We highly recommend using trackable mail or delivery confirmation. Unfortunately we cannot reimburse lost packages without a track & trace code.
  • The costs for returning are for your own account.
  • Returned packages are processed within 5 to 10 business days after receipt.
  • Packages ordered through a store other than the Olivia & Oliver Stockholm webshop cannot be returned to Olivia & Oliver Stockholm.
  • Multiple orders may be returned together, as long as all packing slips are included.
  • In the event of damage or incomplete items, a reduction in value will be charged. We will not accept items that have been worn. The one-time fitting of items is not considered as use.
  • If one of your items has been delivered defectively, or you have received another item than ordered, please contact us by phone or e-mail.