Terms of service


These are the terms and conditions of sale of Olivia & Oliver B.V ("Olivia & Oliver" and these terms and conditions of sale: the "Conditions"). These Conditions govern all orders placed by you with Olivia & Oliver through its online store (www.olivia-oliver.com) or any other non-retail setting. By placing an order, you agree to these Conditions forming the basis of the agreement between you and Olivia & Oliver.

The Conditions detail the rights and responsibilities of both parties in relation to your product orders via the Olivia & Oliver webstore. It's essential that you carefully read these Conditions. Olivia & Oliver suggests saving a copy of these Conditions for your reference.

1. Information about Olivia & Oliver

1.1. Olivia & Oliver is a privately-held company based in The Netherlands. Full contact details for Olivia & Oliver are:

Olivia & Oliver B.V.
Blekerstraat 1D
2222AN Katwijk

Phone: +31 858 008 118 (Monday to Friday 09h00 am to 05h00 pm, CET)
E-mail: admin@olivia-oliver.com 

Chamber of Commerce number: 90936892
VAT number: NL865502183B01

2. Your Details

2.1. For Olivia & Oliver to efficiently fulfill your order, it's crucial you provide accurate and complete information including your name, email, and delivery address as instructed. The accuracy of the information you provide is your responsibility. Olivia & Oliver’s contact information can be found in Article 1.

2.2. Your details will be used only as outlined in our privacy policy, available on our website.

3. Offer and Agreement

3.1. An agreement with Olivia & Oliver is established when you purchase an item from our webstore and we send a confirmation email to the address you provide.

3.2. Offers with clear errors, such as unusually low prices, are not binding. If in doubt about an offer's validity, please contact Olivia & Oliver.

4. Price and Payment

4.1. Prices at the time of your order, including taxes and delivery fees if applicable, are total and final.

4.2. Payment methods available are listed on the Olivia & Oliver webstore.

4.3. For credit card payments, the amount will be immediately charged to your account.

4.4. Gift cards are non-refundable.

4.5. Gift cards are redeemable only in the Olivia & Oliver webstore.

4.6. Gift cards are not rechargeable.

5. Order Processing and Delivery

5.1. We strive to process and deliver your order swiftly and without issue.

5.2. Orders are sent to the address you provide using your selected delivery method.

5.3. Orders outside the EU may incur additional charges like import taxes, which are beyond our control. Check import/export regulations and costs for your country before ordering.

5.4. Ownership transfers to you once full payment is received.

5.5. We ensure accuracy and completeness in our shipments. If your order arrives incomplete or damaged, please contact us.

6. Quality

6.1. Our aim is to represent products on our website as accurately as possible, though slight variations can occur.

6.2. Olivia & Oliver products meet high-quality standards, designed with aesthetics in mind. Their lifespan depends on material, use intensity, and care.

6.3. Product care instructions are crucial for longevity and are detailed on our webstore.

7. Right of Withdrawal

7.1. You have 14 days from receipt to withdraw from your purchase without justification. Inform us via the return form or another clear method. Return details are on our website.

7.2. Upon withdrawal, return the product within 14 days. You bear the direct cost of returning goods.

7.3. Refunds are issued within 14 days of withdrawal notice, after receiving the returned product or proof of its return. Extra costs for non-standard delivery chosen by you are non-refundable.

7.4. You may inspect the product as you would in a store. Excessive use voids this right.

7.5. If returned products are damaged, washed, incomplete, or show excessive wear, you're liable for the value decrease.

7.6. The withdrawal right does not apply to products not suitable for return due to health/hygiene reasons when unsealed.

8. Changes to these Conditions

8.1. Any changes to these Conditions will be posted on our website. We recommend regularly reviewing them. Changes do not affect pre-change orders. These Conditions were last amended on December 10th 2023.

9. Disputes

9.1. We aim for the highest quality in our products and services. For complaints, contact us via:

Olivia & Oliver B.V.
Blekerstraat 1D
2222AN Katwijk

Phone: +31 858 008 118 (Monday to Friday 09h00 am to 05h00 pm, CET)
E-mail: admin@olivia-oliver.com 

Chamber of Commerce number: 90936892
VAT number: NL865502183B01

10. Applicable Law

10.1. Dutch law applies to these Conditions and to the agreements between you and Olivia & Oliver. This choice of law shall not affect any further protection that you have based on the mandatory provisions of the law that would apply without this provision.